Hello and welcome to getting started with Astra! Learn More. DataStax will post the amended terms on the DataStax website at https://www.datastax.com/legal/datastax-astra-support-policy. Customer must submit a claim to DataStax via email at servicecredits@datastax.com within five (5) calendar days of the month end that the incident occurred to receive a Service Credit under this SLA. You'll find comprehensive guides and documentation to help you start working with DataStax Astra as quickly as possible. “Documentation” means the published documentation describing the functionality of the Cloud Service. . Start building cloud-native apps fast with Astra, DataStax’s cloud-native Cassandra-as-a-Service. Such efforts may include helping with diagnosis, suggesting workarounds, providing patches, or making a change to the Supported Services in a new release. DataStax Astra to Integrate with Kong Support Apr 17, 2020 DataStax is offering a preview build of Kong with support for DataStax Astra (beta), bringing a cloud-native database-as-a-service (DBaaS) built on Apache Cassandra to every developer. Customer Representative may initiate Support by submitting a ticket through the Support Portal. To learn more about DataStax Astra (beta), check this out. No term or condition contained in Customer’s purchase order or similar document will apply unless specifically agreed to by DataStax in writing, even if DataStax has accepted the order set forth in such purchase order, and all such terms or conditions are otherwise hereby expressly rejected by DataStax. View historical uptime. Because DataStax Astra hides the complexities of database management to help you focus on developing applications, DataStax Astra is not compatible with DataStax Enterprise (DSE) administrative tools, such as nodetool and dsetool. Any renewed Order Schedule will be governed by the then-current Support Addendum. All stories for tracking tasks related to DataStax Astra (e.g SNI routing, metadata, config etc.) A podcast series where DataStax Chairman and CEO Chet Kapoor interviews technology leaders from global enterprises on their journeys to scaling multi-billion dollar businesses. This Support Addendum is part of and subject to an agreement with DataStax (the “Agreement”) that includes the DataStax Astra Terms (at https://www.datastax.com/legal/datastax-astra-terms), unless Customer has executed a separate agreement with DataStax governing Customer’s receipt and use of DataStax Astra. Builder () . With our integration, we are publishing a preview build of Kong that will connect to Astra. Which cloud regions are currently available? Additionally, we share the same values and mission and are focused on helping developers build modern, data-rich applications in hybrid and multi-cloud environments. 1 Answer . DataStax Astra support on .NET Core requires .NET Core Runtime 2.1 or later. Use the included APIs to create, modify, and terminate databases, and interact with the databases you create. “Normal” means a partial, non-critical loss of use of the Cloud Services where a short-term workaround is available but not scalable and Customer can continue essential operations. (You will receive access to the Support portal upon processing of your contract.) With Astra, developers can fully automate their CI/CD pipelines for Cassandra support. If Customer has a critical or serious technical issue on its production system or is not satisfied with the response or resolution provided by DataStax Support, Customer may use one of the following escalation paths to have its concerns addressed: Once an escalation request has been received, the support manager will: (1) contact Customer’s Representative to acknowledge the escalation and determine the mode of communication and frequency of updates; and (2) work to ensure that the appropriate resources are available to identify a solution or workaround. What’s more, developers who take advantage of this integration can now manage all of their data on Astra, which enables them to simplify application development, reduce administrative overhead, and decrease costs while securing and scaling applications that require lots of data. Once you're signed up, onward! A few weeks after AWS released Amazon Keyspaces for Apache Cassandra, now it's DataStax's turn.After a false start last year, DataStax is now going live with its long-awaited Astra … DataStax Fast 100 provides swift enablement for partners with consultants certified and ready to deliver on Cassandra engagements within 30-days. Customer making reasonable efforts to resolve the Issue before reporting the Issue to DataStax, including having the Issue reviewed by the representative of the Customer that submits the Issue; Customer has provided DataStax with sufficient information, including any reproducible test cases requested by DataStax; Customer has designated personnel resources to provide necessary diagnostic information until a fix or workaround is made available. This will enable our users to experience the simplicity and scale of Datastax’s cloud-native service built on Apache Cassandra.”. Initially, DataStax brought Cassandra to the cloud, launching its Astra cloud offering Cassandra as a managed service. DataStax also brought Cassandra to the Kubernetes world, and, in … “We were excited when we heard that DataStax was making Astra work with Kong. DataStax will provide reasonable product and technical support to address questions concerning use of the Supported Services. Astra Operational 90 days ago 99.96 % uptime Today. For Support Issues where the availability of the Cloud Services has changed or was not correctly stated initially, request to have the priority of the ticket increased according to the above service level definitions; For an existing Issue that has become critical in nature where the Cloud Services are down, inaccessible, or Customer is dissatisfied with the DataStax response or resolution, follow the procedure below for management review: Verify that the support ticket is up-to-date and all requested information and files have been provided and request an escalation; and/or. By continuing to access or use Support after DataStax has provided Customer with such notice of a change, Customer is indicating that it agrees to be bound by the modified Support Policy. For the remaining platforms supported by the driver, there is no additional requirement. How do you configure JanusGraph to connect to Datastax Astra? “APIs are about powering large amounts of data in motion, which is why many of Kong's customers have chosen Apache Cassandra,” explains Kristian Gyorkos, senior director of alliances at Kong. “High” means a major functionality of the Cloud Services is impacted or significant performance degradation in the Cloud Services is experienced where a reasonable workaround exists which allows for continued essential operations. Cisco is … NoSQL database provider DataStax has added DataStax Astra to its Cassandra-based portfolio, this time playing to the database-as-a-service crowd, which has higher performance expectations.. Ed Anuff, the company’s new chief product officer, told DevClass on a call that Astra was mainly motivated by the DataStax user base, who have been asking for a cloud service for “a long time” … “Low” means a routine technical issue; information requested on application capabilities, navigation, installation or configuration; or a bug affecting a small number of users of the Cloud Services where an acceptable workaround is available. “Urgent” means a critical production issue that severely impacts and halts your use of the Cloud Service where there is no procedural workaround. © 2020 DataStax In addition, DataStax offers 3 levels of paid Premium Support as further described below, which can be procured via an Order Schedule  Any capitalized terms not defined hereunder shall have the meaning specified in the Agreement. Start building cloud-native apps fast with Astra, DataStax’s cloud-native Cassandra-as-a-Service. DataStax Luna has got you covered with subscription-based open source Apache Cassandra support plans that are designed to fit your budget. DataStax Astra offers significant cost savings, up to 81% for smaller compute tier, 72% for medium compute tier and 59% for advanced/large compute tier (on an average 71% cost savings across all tiers) over a period of one-year. Get started in minutes with 5 GB free. We both serve users and enterprises with the largest data demands in the world. As part of our beta program, we’ve been working with developers and listening to their feedback. Users can download that and connect it to an Astra database. 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